Frequently Asked Questions
How long will it take to get my order?
It usually takes 2-3 weeks from the time I receive your order until the time it will be shipped. You will receive an e-mail with tracking information as soon as your order ships.
Can you rush ship my order?
Yes. Rush orders can usually be accommodated with an additional shipping charge. Please call the studio or email service@hotmamadesigns.com if you are on a tight deadline. I can quote you on a shipping charge and get it out to you right away. Rush charges usually run around $25.00.
Do you provide overnight shipping?
No, unfortunately I cannot. My jewelry is made by hand without the use of time saving machinery. My pieces are usually a multi-day process to create.
You may consider ordering one of my beautiful gift certificates, which can be ordered in any value. The gift certificate can be shipped overnight and is a nice option if you are in a hurry. Email service@hotmamadesigns.com, and to receive prompt information about this option.
Do you take special orders?
If you can dream it, I can most likely make it. If you have an idea for something you do not see on the website please email or call with your design request. I love commissions am happy to provide price quotes on special designs in a prompt fashion.
What if my name(s) don't fit on the charm that I want?
You could consider using a nickname or initials. I am also happy to custom-cut discs to the size of your child’s name. Please contact me for custom orders and a price quote.
I am planning to have more children. Can I order another charm in the future?
Yes. I can add onto existing necklaces and bracelets. See the “Add a Disc” option on the website or simply email service@hotmamadesigns.com and I will set you up.
Do you provide gift-wrapping?
Yes, each piece of Hot Mama Designs jewelry arrives in our signature box, ready for gift–giving. If you are shipping jewelry to a loved one, let me know and I will include a gift card with the message of your choice at no additional charge.
Do you darken the stamped letters?
Yes. It is an extra step I take to add a black patina, which I believe makes for a beautiful product that is heirloom quality.
Can I order a shorter or longer chain?
Yes. Most of the designs come with a 16-inch chain. If you would like a different length chain please contact me for availability and a price quote. The additional cost can easily be added to your total.
Can I include a birth date or other stamping on the back of the charms?
The only stamping on the back of the charms that I offer is a birth date and this requires extra polishing on the front of the charm to ensure that it looks pretty. Stamping letters on the back of the charm shows through to the front side. This tends to make the front of your design look untidy and not well crafted. So from a design perspective it is best to stick with only the birthdates on the back.
What type of clasps do you offer?
All of the designs come with a sturdy lobster clasp and each piece includes a signature disc stamped with “hot mama,” which is attached to the chain.
Do you offer international shipping?
Yes. Please email your shipping address to service@hotmamadesigns.com for a price quote.
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