Returns + Exchanges
Due to the one-of-a-kind nature of each piece, I am unable to accept returns or exchanges. Because each piece is made by hand, no two pieces will ever be alike or “perfect”. Slight irregularities in the shape and lettering of each piece should not be considered defects. These idiosyncrasies are a sign of art made by a real person.
I want you to love your jewelry so if you are unhappy with the finished piece, please contact me directly at the studio at 303-570-0154 or email shannon(at)hotmamadesigns.com
Repairs + Damages
Please do not allow your lovely children to tug on your necklace. My chains are delicate and will not withstand the pressure of little hands that like to pull on jewelry around moms or grandmothers necks. So please abstain, as much as any mother can, from allowing your necklace to be treated in this manner.
If your jewelry needs a small repair due to defect in craftsmanship, I will be happy to fix it for no charge. If the repair needed is due to normal wear and tear of jewelry, I will charge a small labor and materials fee. Hot Mama Designs Jewelry reserves the right to assess and determine the nature of such damage. Please return your jewelry for damage assessment as follows:
When mailing your package, please include the following:
1) Original jewelry item
2) A copy of the original invoice if possible
3) Let me know the reason for your return -- I strive to provide the best possible service and product for my customers.
Please ship to:
Shannon Sunderland
Hot Mama Designs Jewelry
PO Box 18957
Boulder, CO 80308
USA
Please use a padded envelope or box to make your return. Also insure your return or use a method such as UPS or FedEx to have a record of your return. Hot Mama Designs Jewelry is not responsible for lost or items damaged during shipping.
Shipping + Handling Charges
Due to the handmade nature of my jewelry, please allow 2-3 weeks to fill your order. You will be notified via email when your order ships. Please feel free to email service@hotmamadesigns.com if you have questions about your order.
Packages are sent Monday- Friday via the U.S. Postal Service, or through Federal Express. Standard delivery normally takes 2-4 business days from the date it is shipped. If you have a shipping preference please let me know in the “special instructions” section of your checkout. Shipping charges include order processing, packaging, handling and insurance.
ORDER TOTAL |
SHIPPING |
|---|---|
| Up to $100.00 | $7.95 |
| $101.00 to $200.00 | $10.95 |
| $201.00 to $300.00 | $12.95 |
| $301.00 to $400.00 | $14.95 |
| $401.00 to $500.00 | $16.95 |
| $501.00 to $600.00 | $18.95 |
| $601.00 and over | $26.95 |
Rush Shipping
Rush orders can usually be accommodated with an additional shipping charge. Please call the studio or email service@hotmamadesigns.com if you are on a tight deadline. I can quote you on a shipping charge and get it out to you right away. Rush charges usually run around $25.00.
At Hot Mama Designs we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that our identity is authentic and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
© 2009 Hot Mama Designs. All Rights Reserved.